Our online store delivers to all countries in the European Union (apart from the Canary Islands).
Standard delivery times and rates:
|Spain||1-2 days with MRW||14€|
|Rest of Europe||2-3 days with MRW||50€|
Please remember that delivery times are calculated as from when the order leaves our warehouse. If we receive the order from Monday to Thursday before 6 p.m., we’ll process the delivery to be sent the following day. Orders arriving on Friday or the weekend will be processed to be sent on Monday. We’ll inform you if there’s any exceptional delay in processing your order.
Should the delivery address be in the city of Barcelona and you need to receive the order the same day, you can contact us at firstname.lastname@example.org and we’ll try to arrange it for you.
You have 15 days as from the date you receive the order to make any return. Please contact us at email@example.com and we will manage the return.
You can send the returned goods either via the transport firm used by Avellaneda a or any other transport firm you wish. Should you use our firm, the cost of the return will be €9 for Spain and Portugal and €28 for the rest of Europe. This amount will be deducted from the refund on your order. The refund will be paid as soon as possible, via the system used to pay for the goods initially.
In any case, we ask you to return articles in perfect condition, unused and in their original packaging and with the safety label attached. Unfortunately we cannot accept returned articles that do not meet these conditions.
Sample sale products can not be returned.
If you’d like to exchange one article for another, please return the original article and make a new order.
We ask you to carry out any exchanges or returns within 15 days following the date you receive the order. We regret to inform you that, in principle, we cannot accept any exchanges or returns after this period.
The methods of payment that can be used to make a purchase at our online store are:
Credit card (VISA, MasterCard)
For your greater security, credit card payments are processed via the 3D Secure system, so you may have to provide your security code on your bank’s website.
In accordance with Spanish legislation, we must issue an invoice for purchases of over €3,000. You will be asked for your tax code in such cases.
The digital production of our website has been carried out at our facilities with the greatest effort and care. However, due to different configurations for devices, we cannot guarantee the article’s colour corresponds 100% to the colour seen on a screen.
All articles leaving our warehouse have been thoroughly checked. We record the preparation of all our orders to control any possible errors. Should you receive a defective article or the wrong order, please contact us immediately at firstname.lastname@example.org so we can help you by checking our recordings.